If you are a repairer or a wholesaler, please contact us to communicate.

Refund policy

(Personal Retail Only Policy)

Our warranty and return policies are designed with our customer’s best interests in mind. With that being said, Lucent does reserve the right to change or modify our policies at any time. Every return and warranty claim is received, processed, and accepted on a case-to-case basis contingent on the circumstances on which the return was received.

  • All parts, tools, and accessories are subject to a 30-Day Return Policy.
  • Any item received over 30-Days ago is no longer eligible for return.
  • We provide shipping labels for all returns, and shipping costs are simply deducted from the remaining store credit after the part is received by us. 
  • All customers are required to cover shipping *both ways on all non-defective product returns. 
  • We do not process exchange or refunds; if you ordered the wrong parts or no longer have a need for them, you must return the parts and then utilize the resulting credit to order the new ones. 
  • All returns will be credited within 48 hours of the package arriving at our processing facility. Guaranteed.  

All LUCENT account holders benefit from our Lifetime Warranty on most products. If a part or tool is found to be defective (i.e. LCD malfunction), LUCENT pledges to replace that product at no cost to you. We also pay for the shipping both ways. If for any reason the part(s) you send us is currently out of stock, you will receive a store credit within 48 hours of us receiving it. All warranty claims are subject to inspection and testing by LUCENT to deem eligibility.  

  • All products claimed under the warranty will simply be replaced. The only instance in which you will receive a store credit is in the case that the product is no longer in stock.
  • All warranty claims are subject to inspection and verification by our staff.
  • Accessories, electronic tools, and batteries are subject to a 90-Day warranty.

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To: Lucent Electronic Technology (Guangzhou) Co., Ltd.

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Trade Assurance

Protects your Lucentparts.com orders

On-time Dispatch Guarantee.
Guaranteed to ship on time, otherwise you will be eligible for compensation from LUCENT
Refund Policy.
If the shipment is delayed or product quality differs from what are specified in the online order, you can claim for a refund
Quick refund.
If you can request a refund within two hours of payment, you will get a very fast refund with no reason to get a refund